Case Studies › Enterprise AI Enablement
Insight to Impact: AI Enablement
How a Fortune 100 retailer's India capability centre learned to use AI as a genuine thinking partner, not a search engine.
The Brief
What they actually needed
It wasn't a tools problem. Their people already had AI. What they needed was the thinking to use it well, to work smarter, not just search faster. How to frame a problem before prompting. How to avoid hallucinations. How to bring structured frameworks to AI and reach decisions they could actually use.
The brief: build the decision-making capability and mental frameworks that turn AI access into genuine thinking leverage. Not a tools walkthrough. Not a policy briefing. A shift in how people think and work with AI.
The Approach
The Insight to Impact programme
I designed a two-day experiential workshop. Insight to Impact, and delivered it across three separate batches of approximately 22 professionals each (3–10 years' experience). Six sessions total. Minimal lecture; participants did 80% of the work through structured activities, not slides.
Day 1. Think Better With AI: Double Diamond for problem framing. Lotus Blossom for structured ideation. Problem vs symptom, learning to diagnose before prompting. Avoiding hallucinations. Scenario-based work throughout. Every concept landed through an activity, not a slide.
Day 2. Apply and Decide: Framing questions to AI for better outputs. Output vs outcome vs insight, knowing the difference matters. Peer pressure-testing: teams took the same scenario, agreed on a recommendation, and committed to one card. Action planning grounded in the specific.
The design principle: teams pressure-test the same skill on a scenario that isn't their own, read it, agree on a recommendation, commit to one card. Minimal lecture. The point is to leave with tools you can use immediately, not just frameworks to think about.
Results
What the numbers showed
9.38/10 average satisfaction from 113 respondents across 6 sessions. Zero low scores. Day 2 outscored Day 1 in every batch, because Day 2 is the application day, and participants leave with tools they can use immediately, not just frameworks to think about.
| Batch | Day 1 | Day 2 | Lift |
|---|---|---|---|
| Batch 1 | 8.50 | 9.20 | ▲ 0.70 |
| Batch 2 | 8.71 | 9.38 | ▲ 0.67 |
| Batch 3 | 8.00 | 9.11 | ▲ 1.11 |
| Overall | 9.38 / 10 average | 113 respondents | |
Three batches delivered. On the strength of this work, the client commissioned a brand-new programme. Digital Fluency & Mindset. Same trust, new problem. That's the measure that matters.
From the Room
What participants said
"No low score. It was fantastic."
— When asked what could be improved
"Usage of AI as a thinking partner."
— Day 1 most valuable takeaway
"Framing questions to AI for better outcomes."
— Day 2 most valuable takeaway
Want something like this for your team?
I design and run these programmes myself. No associates, no licensing, no middlemen.